Technical support requests for Black Ice Software is provided through email free of charge to companies who have purchased a Black Ice application and have a current technical support contract. Black Ice Software will provided limited technical support for purchases of a Black Ice Software product made without a support contract. Limited support includes setup and usage assistance only. All technical support requests should be submitted via e-mail to ImpactSupport@blackice.com E-mail support is necessary in order for our technical support team to properly assign a tracking number and monitor the status of open issues, as well as to make sure that all of the pertinent details are obtained in writing for reference by our technical support team. Technical support requests are answered on a first come, first answered basis, all technical support requests will be answered within 24-48 hours, usually much sooner. In order to better help our customers, we ask that they provide as much information as possible for each new incident that is being reported. Guidelines for submitting technical support requests can be found below.
In addition to our dedicated technical support staff, answers and incites to many questions can be found in our Online Forum Online Tutorials and Online Manuals
Online Purchase customer support policy
Detailed description of your environment such as:
The more details you give us the faster we can respond to you.